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Everything you need to know about your order and tickets.
These answers are for reference across all stores and may not all apply for your event.
Opening Hours
Halloween Farm Hours: - Open: 9AM - 9PM - Last Entry: 7PM Trick or Treat Street: - Open: 10AM - 6PM - Last Entry: 5.30PM - This attractions lasts around 45 minutes The Jungle Inflatables Experience: - Open: 10AM - 6PM - Arrive 15 minutes before your allocated time slot. - Age Restricted 2-14 year olds only. - Bounce Time is 45 minutes for participants The Lost World: - Open: 10AM - 9PM - Last Entry: 8PM - This attraction takes around 40 minutes The Circus & Twisted Cinema: - Allocated time slots; arrive 10 minutes before your slot. - The Circus shows last approximately 40 minutes - The Cinema runtime varies dependant on the film.Premium Attractions
Trick or Treat Street, The Jungle, The Lost World, Halloween Circus and Twisted Cinema are charged as an EXTRA and are NOT INCLUDED in your general admission ticket unless you've booked Premium-Plus or a Bundle. Children 12 months and under enjoy free admission. For each attraction, every person must purchase a ticket with the exception of The Jungle which is specifically designed for ages 2-14. One parent or carer may enter per child to supervise and ARE NOT required to purchase a ticket. Children aged 12 months and under enjoy free admission. For each attraction, every person must purchase a ticket. The Jungle is specifically designed for ages 2-14 and requires a ticket for entry.Free Attractions
Children’s Play Area The Pumpkin Express - Ride the Pumpkin Express between 11am & 5pm! *Subject to Weather Conditions Everyone can choose 3 pumpkins, squashes or gourds each, so a family of 4 can purchase 12 pumpkins at £1 each. After that additional pumpkins will be charged at £4 each. Pumpkin Land is open from 9:00 til 19:00.Ticket Prices
Admission tickets to Halloween Farm start from just £3, and children aged 12 months and under can enter for free!Carer Tickets
To obtain a Carer ticket, you must provide one of the following forms of supporting documentation: - DLA for care and/or mobility - Receipt of Personal Independence Payment (PIP) - Nimbus Access Card with a +1 category requirement (visit www.accesscard.org.uk) - CEA Card These documents must clearly display your full name and be dated from 2021 onwards. Once your application is processed, we will securely dispose of your documentation. PHOTO ID Requirement: In addition to the supporting documents, applicants for the Carer Ticket must also include a form of photo identification with their submission. Acceptable forms of photo ID include a passport, driving license, or a PASS marked card (see pass-scheme.org.uk). HOW TO APPLY: To obtain your free carer ticket, simply email the required documentation along with the booking reference for the person you are accompanying to carertickets@thehalloweenfarm.co.uk. Please note that only customers aged 18 and over are eligible to apply for the Carer Ticket. Carers attending through this scheme must be 18 years old or older at the start of the event. The deadline for Carer Ticket applications is 21 days before your scheduled visit. We cannot guarantee processing for applications received after this deadline.Event Site Access
Before purchasing a ticket, please take a moment to ensure that this event is suitable for your needs. Here's some essential information to consider: - The event takes place on uneven ground. - There is no separate entrance or queue for individuals with wheelchairs or mobility challenges. - Temporary pathways are provided for wheelchair accessibility, including access to toilets. - Please note that there is no designated area specifically for wheelchairs. - Expect a high volume of attendees, making the event quite busy. - We have first aid staff on-site to assist with any medical concerns. - Please understand that due to the event's size, we are unable to accommodate special provisions for individuals. Wheelchair Accessible Toilets: Wheelchair accessible toilets are available throughout the event site for your convenience.Dress Code
Halloween Farm is primarily an outdoor event located on a farm. We strongly recommend wearing wellies or sturdy footwear along with waterproof clothing. Please check the weather forecast and dress appropriately, and feel free to come dressed in your favorite Halloween costume! While the pumpkin fields are open to the elements, please note that the Premium Attractions (excluding the Lost World) are situated within covered areas for your comfort.Halloween Circus - What if I'm running a bit late?
We won't be able to admit latecomers, but we'll do our best to reschedule your ticket for the next available time slot. To ensure you don't miss out on any spine-tingling action, we kindly suggest arriving at least 15 minutes before your scheduled entry time. See you under the big top! 🎪🌟Age Recommendations and Family Fun
Halloween Farm is a fantastic experience for all ages, making it the perfect family outing! You can find specific age restrictions and recommendations for our Premium Attractions on the booking page. For the safety and enjoyment of our younger guests, please note that anyone under the age of 16 must be accompanied by a responsible adult. We can't wait to welcome your whole family for a spooktacular time! 🌟👻👨👩👧👦Food & Drink
Get ready for a mouthwatering adventure at Halloween Farm! We're serving up a tantalising array of food, drinks, and snacks to satisfy every craving. And that's not all – our offerings include delicious options for vegetarians and vegans too! Plus, you can dine in style with indoor seating located within our Food Village. So, whether you're craving something savoury, sweet, or spooky, we've got you covered. It's time to treat your taste buds to a flavour-packed Halloween feast!Toilet & Babychange Facilities
We've got you covered when nature calls! You'll find ample facilities conveniently situated throughout the site. For your convenience, toilets are located: - Adjacent to the Food Village - Adjacent to the Tea Room in the outbuilding - Adjacent to the Cinema & Circus Wheelchair Accessible Toilets: Wheelchair accessible toilets are available throughout the event site for your convenience. Parents, don't worry! We've also got baby changing facilities available at both of these locations. So, when it's time for a pit stop, we've got it all sorted!Parking Made Easy
Good news, there's plenty of free parking right here on-site! If you want to get closer to the Entrance, we've also got VIP parking and disabled parking available. Just come in through the Normanton Lane entrance, and our friendly parking stewards will guide you to your spot. It's a breeze, ensuring an stress-free arrival and departure. We can't wait to welcome you!No Smoking, Please
For the comfort and well-being of everyone on-site, we maintain a smoke-free environment. We kindly request that you refrain from smoking, including the use of e-cigarettes, during your visit. Thank you for helping us keep the air clean and fresh for all!Bring Your Furry Friends!
Yes, dogs are absolutely welcome at Halloween Farm! Just remember to keep them on a lead and clean up after them. We kindly ask that they stay out of indoor areas, including the Farm Shop and Tea Room, as well as indoor Premium Attractions. Guide dogs are the exception, of course! Thanks for being pawsitively considerate!Can I Change The Date of My Visit
Yes, you can amend your booking however to accommodate this we will need to charge an admin fee of £5 plus any change in ticket price. You will require your original order reference & the new date you’d like to move your order over too. Click here to change your orderCan I add a Premium Attraction if I didn’t order them before?
Yes! Head over to our booking page. Make sure you pick the SAME DATE as your Halloween Farm entry tickets, then select the number of tickets you require for each Premium Attraction.Your Pumpkin Care Guide
How Long Will My Pumpkins Last After Picking? Uncarved pumpkins should be kept in a cool, dry place. With proper care, they should last well. Occasionally, one might surprise you by collapsing for no apparent reason, but this is beyond our control. We suggest choosing your pumpkins carefully from the field, checking for any imperfections before making your selection. Are My Pumpkins, Squashes, and Gourds Edible? Absolutely! You can savour the deliciousness of our pumpkins and squashes. However, when it comes to ornamental gourds, while technically edible, we wouldn't recommend trying them. They might not tickle your taste buds the right way!What Should I Bring?
Bringing along a sturdy carrier bag or bin bag is a smart move to help you transport your freshly picked pumpkins from the field. This year we are introducing a wheelbarrow hire system. The charge for this will be only £2 and all profits will be donated to our charity partner for 2023. The wheelbarrow hire shop is situated just after the entry point into the farm. While we do offer wheelbarrows, please keep in mind that they might be in high demand during peak times. Please note that wheelbarrows cannot be taken back to the car park and will be contained within the site. For a more environmentally friendly option, we've got our exclusive Halloween Farm cotton tote bag available for just £5. It's not only handy but also an eco-conscious choice! Happy pumpkin picking!Payment Options
Great news! We welcome all major debit and credit cards, as well as cash, for your convenience at various points throughout the site. So, you're all set to choose your preferred way to pay!Our Commitment to provide a service
Halloween Farm will endeavour to ensure that as many attractions as possible are available for use by guests, however we reserve the right without prior notice to close and change the programme of the attractions and/or the operating hours. Halloween Farm in its absolute discretion reserves the right to close the whole or any part of the Attraction at any time or to restrict the number of persons having access to the Attraction. The reasons for any closure or restriction provided by this condition may include technical or operational reasons, capacity, inclement weather, special events or to ensure the safety and security of guests or if Halloween Farm considers the circumstances so require. For tickets purchased in advance, if the whole attraction is closed for any of the reasons set out above, Halloween Farm may offer replacement tickets for admission to the attraction for admission to the attraction on alternative date in substation for any other form of redress.Need a Refund? Here's the Scoop!
At Halloween Farm, we want you to have a spooktacular time! But, when it comes to refunds, our standard policy is that we can't offer them for ticket purchases unless, of course, the event is cancelled. This is a rule we stick to, and it's also an industry-wide practice. So, when you're buying your tickets, just double-check to make sure you've got the right quantity for the right date. We wouldn't want any ghoulish mix-ups! Your Halloween adventure awaits!I received an error when placing my order, the charge is now 'pending'. Where are my tickets and have I been charged?
There are a number of reasons why this might have happened. In order to make a successful order please ensure the details provided match those that the card are registered under. Please confirm that you are entering your postcode on the payment screen next to the CVC section. This box will appear once you begin entering your card number. Otherwise this order has most likely failed validation as the details which were provided do not match those registered. No payment will be taken as the validation was unsuccessful. If this transaction is still 'Pending' then your bank may have ringfenced the money as a security measure and will usually refund this transaction within 3 working days.
I purchased tickets for myself and my friends/family in a single order but the tickets are all listed under my name, will my group still get in?
Yes, so long as your group all enter together or possess the primary ticket holder's ID if entering at different times.
My friend purchased these tickets in their name. Please can I change the name on this order?
Yes, if the event organiser has allowed this you can follow the 'Change Name' process from within 'Your Tickets'. Please note that an additional transaction charge may be applicable for this.
My order was placed on a ticket supplier that isn't Eventcube, how do I access my tickets?
Eventcube has no access to third party or external ticket support facilities. Please contact the event provider directly for assistance or the platform on which tickets were purchased for support.
Can I add Booking Refund Insurance after I have already placed an order?
Booking Refund Insurance is only applicable when purchased at the point of initial sale. There is no way to purchase Booking Refund Insurance for a ticket thereafter.
How can I check if I ordered booking refund insurance?
Your tickets received via the email address used when purchasing will indicate whether you purchased Booking Refund Insurance.
How do I pay the outstanding balance on my instalment tickets?
If you have outstanding balance on an installment ticket, go to Manage Order. Here you will find a 'Instalments' button where you can manage your payments
I ordered tickets, but I haven't received anything to my email address?
Your tickets should arrive within 30 minutes of purchase as long as email validation has been submitted correctly. If you have not received your ticket confirmation within 24 hours, you can Find Your Order.
I've booked tickets somewhere else - can you confirm that they're genuine?
Eventcube has no access to third party or external ticket support facilities. Please contact the event provider directly for assistance or the platform on which tickets were purchased for support.
How secure is my personal information?
We use DigiCert certified 256-bit Secure Socket Layering and Stripe to process your payments and to keep your details safe. We do not store your credit card details after the transaction is complete.
What payment methods do you accept?
We take payments from Visa, Mastercard, Maestro, American Express and JCB and all debit cards.
My transaction was declined/unsuccessful.
If your transaction was declined, please ensure your card and billing address details are entered correctly. If you are still encountering problems, please contact your bank.
I purchased Booking Refund Insurance and I can no longer attend, how do I get a refund?
If you have purchased Booking Refund Insurance you may be eligible for a refund. Go to Manage Order, you can find the 'Refund' button under the 'Your Tickets' tab to make a claim.
I can no longer attend, please can I have a refund?
If you have purchased Booking Refund Insurance you may be eligible for a refund. Go to Manage Order, you can find the 'Refund' button under the 'Your Tickets' tab to make a claim.
I am no longer friends with the person that purchased my tickets for me, how do I get my ticket from them?
Only the ticket holder is able to make any changes to the order including name changes.
I didn't place this order, I think it might be fraudulent, how do I get a refund?
Please contact your bank directly to raise this claim who will deal with all false and fraudelent transactions.
My event has been cancelled, how do I claim a refund?
This is subject to the event organisers refund and cancellation policy. Please seek further instruction directly from the event organiser.
I've been charged twice, can I get a refund, please?
If you have been charged twice then contact the event organiser.
How long will my refund take to reach my account?
Refunds can take between 5-10 working days to reach your account.
I've lost my tickets, can they be resent?
If you have lost your ticket confirmation or not received it within 24 hours, you can Find Your Order.
I've lost access to my email address, how do I update the email address linked to my order?
Please contact your event organiser. with the event details, your name and the email address you used to buy the tickets, along with the new email address. Please note you may be asked to provide suitable identification to ensure proof of purchase.
What ticket type have I ordered?
This information will be displayed in your confirmation email. If you have lost your confirmation email, you can Find Your Order.
My friend purchased these tickets in their name. Please can I change the name on this order?
Yes, if the event organiser has allowed this, go to Manage Order, go to 'Change Name' process from within 'Your Tickets'. Please note that an additional transaction charge may be applicable for this.
I bought my ticket as a gift but I'm not attending, will the person using the ticket get in?
This is event dependent. Some of our event partners allow tickets to be used by unnamed guests and usually just require the unnamed ticketholder to provide a copy of the original ticketholder's ID upon entry to validate. Please check the event terms & conditions located at the bottom of the event store page for further details.
What is an e-ticket?
An e-ticket is an electronically delivered ticket via email. You will need to take the full e-ticket with the booking reference or barcode with you, either on your phone or as paper print out along with ID to gain entry to the event. You may also be required, if requested by the promoter to provide the credit card that was used in the transaction. We recommend printing or downloading the e-ticket in advance to avoid any issues on the door.What are the booking fees or hidden charges?
Tickets purchased may be subject to a per ticket, non-refundable booking fee which is set by the event organiser. What you see at checkout is what you pay, there are no hidden costs apart from the ticket price and booking fee.How many tickets can I buy for an event?
The limit for ticket purchases for a single event varies. The order limit will be shown in the dropdown when selecting your ticket quantity.Can I resell my tickets?
If your event organiser has enabled Ticket Resale, you can list your tickets via Eventcube but only after the event has sold out. Please follow these instructions to Ticket Resale if applicable.
- Go to Manage Order
- If enabled, click 'Sell tickets' and follow the instructions.
Can I resell this order to my friends?
Tickets cannot be resold directly between individuals and are listed for general resale. If your event organiser has enabled Ticket Resale, you can list your tickets via Eventcube but only after the event has sold out. Please follow these instructions to Ticket Resale if applicable.
- Go to Manage Order
- If enabled, click 'Sell tickets' and follow the instructions.
If I resell my tickets to my friends, can they get in with the ticket in my name?
They must present ID of the named ticket buyer listed on their ticket at the time of entry.
How can I apply for a carer ticket with my order?
This is event dependent, see Event Info or you can contact event organiser.
Is the event accessible?
This is event dependent, see Event Info or you can contact event organiser.